Village Ice Cream Shop
I cannot say enough great things about INSTANTWHIP-ROCHESTER. I have been a customer of INSTANTWHIP since I opened my small ice cream shop seven years ago. Dave, Kevin and their team have provided customer service that is way above what I ever expected from a vendor. Not only have they provided me with loaner equipment when I was experiencing supply chain issues while opening my second shop, they constantly keep me abreast of manufacturers’ anticipated shortages, and are always willing and able to provide me with product when I need something unexpectedly. This company is truly a partner of mine and an integral part of my success. Not only is their customer service second to none, they have extremely competitive pricing and quality products. They have become the primary supplier of all of my ice cream products. Working with a vendor who is doing everything they can to ensure my success is priceless. INSTANTWHIP-ROCHESTER is that vendor.
Two Locations for Village Ice Cream Shop
Dave’s Ice Cream
I have been buying my ice cream products from Dave and crew at Instantwhip-Rochester since 2005. I buy Upstate soft ice cream mixes, Frank’s Italian Ices, whipped cream, Soft Sugar Free ice cream mixes, Frozen Strawberries, and various ice cream candy toppings, nuts, etc. Dave and Kevin have worked closely with me on pricing and always get me the supplies I want.
Their ordering process is simple and I receive my deliveries twice a week. The delivery guys are always there on the correct day and they are in and out with no goofing around. I would recommend any food service business to work with Instantwhip-Rochester. Guaranteed not to disappoint!
Two Locations for Village Ice Cream Shop
LuGias On Wheels
We have been working with Instantwhip for many years! They are so professional and do a great job. Any time I reach out to them for something they always get back to me right away! Kevin will even come in personally and bring us samples of anything we are thinking of using, no questions asked! They really are a great company and we are so lucky to do business with them!!
I began using Instantwhip-Rochester after being introduced to their company via a food show in Michigan and making numerous calls to Ice Cream Manufacturers to find distributors in my area. I have used Instantwhip for the past 5 seasons and can attest to their great service, products and attention to details. No matter the day or time, they are willing to do what they can to help me run my small business. They understand the intense struggle business owners endure running a small business and are willing to go the extra mile to help make their business a success. This includes all of their staff – from office clerks, sales representatives and truck drivers, they are all so helpful. I have actually recommended their company to other people in the Ice Cream business, and they have been thrilled with their services and have been thankful that they switched or added them to their distributors list. I will continue to recommend Instantwhip to anyone who asks.
Owner/Operator of Kish-a-wa Creamery
Jitter’s Café has been a long time customer with Instantwhip-Rochester. They are always flexible to accommodate us with our needs. Their staff has given us tremendous service throughout the years. We started off with 1 shop and with the assistance of Instantwhip-Rochester we have now opened 2 other shops. They made the transition go so smoothly with their help. They did this with assistance on what to order, when we would need the product to open, and even how much product we should start out with. I feel that their team has helped make us the successful business that we are.
Michelle McElwain – Manager
Jitter’s Café, North Chili NY
SWEET BRADLEY’S ICE CREAM, INC.
I’m just writing you a note to show my appreciation for all the support and guidance you and the Instantwhip team has provided me in this past year. With your quality products, marketing and sales support and dependable delivery network, my first year in the ice cream business was a great success! I am looking forward to another great year with your support.
With sincere thanks,
Ray Stahovic, President
Sweet Bradley’s Ice Cream Inc., Greece, NY
MOONLIGHT CREAMERY, LLC
I am responsible for the product supply chain at Moonlight Creamery LLC, Fairport, NY. My responsibilities include researching product compatibility, cost analysis, supplier contact, and scheduling delivery of the many supplies needed to maintain a retail business that specializes in premium ice cream and cakes, coffee varieties, artisan chocolates, and quality customer service. We will have been in operation for six (6) years in July 2013 and throughout those six (6) years; Instantwhip has supplied our business with numerous dairy and dairy related products that have met our high standards. Order requests have been responded to and deliveries timely. New product offerings have been communicated and promoted. The current Instantwhip team located in the Rochester, NY facility warrants special notice in that David and Brian and their supporting staff has been exceptionally helpful in maintaining our supply chain with Instantwhip and has always done so in a friendly, positive, and responsive manner. Because of this reliability and type of service, we, at Moonlight Creamery, expect to continue our mutual relationship.
Moonlight Creamery LLC, Fairport, NY